Refund policy

Return & Refund Policy

Please contact sales@ecopetparcel.co.uk before returning any items. You can return the product within 14 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number and a brief description of your case.

Eco Pet Parcel suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed. Eco Pet Parcel will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us.

Non-returnable Goods

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items are: Gift cards, downloadable software products, some health and personal care items.

Shipping

To return your product, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. We will provide you with a return address when you contact us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.